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How do I cancel an order?
If you have placed an order that you no longer require but have not yet received, please email us at firstname.lastname@example.org informing us of your decision. Please state order number and surname. An email will be sent back confirming the action and a full product refund will be issued within 3/5 working days. All refunds will require management authorisation.
Can I return goods that I have received but no longer require?
Yes. We must be informed within 14 calendar days from receipt of the goods.
We will then email you with a returns form that requires to be printed, completed and attached to the items to be returned. You then have 14 calendar days for you to return the item(s) to our warehouse, after this time period we will not be able to issue you with a refund.
Once the item(s) has been received back within the time scales mentioned above, we will inspect it to ensure the item(s) is not damaged and all parts are present. Once satisfied that the item(s) is suitable for re-sale we will issue a full refund to the value of the product.
Please note that all products must be returned in their original packing.
We do not arrange collections for unwanted goods.
Can I return goods that have been assembled?
No, unfortunately if goods have been assembled then the item cannot be returned, as it will not be considered as new and suitable for re-sale.
Faulty or damaged goods
Upon assembly should you encounter any missing, faulty or damaged items you should inform us within 7 days of receipt of goods via email@example.com with photographs of any faults/damage. We will liaise with the manufacturer to arrange a replacement as soon as possible.
What happens if I miss or refuse delivery?
If you miss or refuse delivery of an agreed order you will be subject to a return administration fee and costs associated with its return. These fees will be deducted from the refund amount which will be issued once the goods are received back in our warehouse.